Personal Data Protection mbi918
mbi918 is committed to keeping your personal information secure and confidential. This Privacy Policy clearly explains how we collect, use, store and protect your data as a member of our platform.
mbi918 Data Protection Principles
Every step we take in data management is grounded in trust and transparency.
High Data Security
All member personal information is encrypted using 256-bit SSL technology. We use server infrastructure protected against cyber threats and unauthorised access.
Information Confidentiality
mbi918 will not sell, lend or disclose your personal information to third parties without your consent, except as set out in this policy or as required by law.
Lawful Use of Data
The data we collect is used solely for account verification, financial transaction processing, service delivery and improving the user experience on the mbi918 platform.
Member-Owned Control
You have the right to access, correct or request deletion of your personal data at any time. Contact our support team for any requests relating to your personal data.
Controlled Retention Period
Your personal information is only kept for as long as it is needed for the stated purposes or as required by applicable legal and international licensing requirements.
Responsible Communication
We will only contact you through channels you agreed to during registration. You may withdraw consent to receive marketing communications at any time through your account settings.
mbi918 Full Privacy Policy
Please read this policy carefully before using the mbi918 platform. By registering an account or using our services, you agree to the terms in this policy.
1. Introduction and Scope of Policy
This Privacy Policy is issued by mbi918, an online gambling platform operating under international licensing. This policy applies to all users who register, access or use any part of the mbi918 service, including our website, mobile application and customer support channels.
By continuing to use the mbi918 platform, you acknowledge that you have read, understood and agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.
mbi918 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via their registered email or a notice displayed on the platform. Continued use of the mbi918 platform after such notice is considered acceptance of the updated version of the policy.
2. Information We Collect
mbi918 collects personal information from various sources to ensure the services provided are secure, legitimate and suited to each member's needs. The types of information we collect include:
We only collect information that is genuinely necessary for lawful purposes. We do not collect more data than is required.
Account Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile phone number, residential address and bank account or e-wallet details registered for deposit and withdrawal purposes.
Identity Verification Information: Identity documents such as a copy of MyKad, passport or any official document required to comply with Know Your Customer (KYC) procedures and international licensing requirements.
Financial Transaction Information: Deposit and withdrawal records, bonuses received, betting history and all financial activity in your account. This data is required for record-keeping, compliance reporting and fraud detection.
Technical and Usage Data: IP address, web browser type, device used, session logs, pages visited, usage patterns and general location data. This information is collected automatically through standard technologies such as cookies and session trackers.
Customer Support Communications: Any messages, enquiries, complaints or live chat records you send to the mbi918 support team are stored for reference and service improvement purposes.
3. Purpose of Data Use
Below is a summary of the purpose for which each category of data we collect is used:
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Registration information | Identity verification, account opening, account management | Contract performance |
| KYC documents | Licensing compliance, fraud and money laundering prevention | Legal obligation |
| Financial transaction data | Processing of deposits and withdrawals, internal audit | Contract performance and legal obligation |
| Technical data | Platform security, prevention of unauthorised access, analytics | Legitimate interest |
| Communication data | Issue resolution, service quality improvement | Legitimate interest |
| User preference | Experience personalisation, marketing communications (with consent) | Consent |
4. Sharing Information with Third Parties
mbi918 takes its responsibility to protect the confidentiality of your information seriously. We do not sell or rent your personal data to any third party for their own commercial purposes. However, in certain situations, mbi918 may need to share your information with the following parties:
- Payment Service Providers: Including e-wallet processors such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay, FPX platform and cryptocurrency providers, to securely process your financial transactions.
- Regulatory Authorities: International licensing bodies, law enforcement agencies or judicial tribunals where required by law or a valid court order.
- Third-Party Technology Providers: Companies that provide IT infrastructure, cloud storage, cybersecurity and data analytics services that have signed strict confidentiality agreements with mbi918.
- Game Providers: Licensed gaming companies such as PG Soft, Pragmatic Play, JILI and Spribe may receive the minimum game session data required for game functionality.
In all cases of sharing with third parties, mbi918 ensures that the relevant party is bound by data protection obligations that are equivalent to or stricter than those we follow.
5. Cookies and Tracking Technologies
mbi918 uses cookies and similar tracking technologies to improve the functionality and security of the platform. Cookies are small text files stored on your device when you visit our website.
Necessary Cookies: These cookies are required for the basic operation of the platform, including login authentication, session management and security. They cannot be disabled without affecting the core functions of the platform.
Performance Cookies: These cookies collect information about how you use our platform, such as the most frequently visited pages. This data is used to improve the user experience. All information is aggregated and does not identify you personally.
Preference Cookies: These cookies allow the mbi918 platform to remember your choices such as language and interface settings to provide a more personalised experience.
You can manage cookie settings through your web browser options. However, blocking certain cookies may affect your experience using the mbi918 platform.
For more information on how to manage cookies in your web browser, please refer to the help documentation of the browser you are using.
6. Data Security Measures
mbi918 consistently invests in the latest security technologies and procedures to ensure your personal data is always protected from unauthorised access, modification, disclosure or destruction.
The technical security measures we implement include encrypting data in transit using TLS protocols, encrypting stored data, role-based access controls, regular security audits, intrusion detection systems and continuous monitoring of suspicious activity 24 hours a day.
On the procedural side, all mbi918 staff with access to member personal data are subject to strict confidentiality agreements and receive regular data protection training. Access to personal data is limited to staff who genuinely need it to carry out their duties.
Although we take all reasonable precautions, no security system can be guaranteed to be 100% free from threats. Should any security incident involving your personal data occur, mbi918 will notify you within the timeframe set by applicable regulations.
7. Cross-Border Data Transfers
As a platform operating under international licensing, mbi918 may transfer and process your personal data outside Malaysia. Such transfers are carried out only when necessary for service operations and are conducted in compliance with international data protection standards.
All cross-border data transfers are protected by appropriate safeguards, including standard data processing agreements and contractual protection clauses. mbi918 ensures that all parties receiving data outside Malaysia maintain data protection standards equivalent to our own requirements.
8. Data Retention Period
mbi918 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable laws and licensing requirements.
Generally, personal data of active members is retained throughout the active period of your account. After account closure, we may retain certain records for the period required for legal compliance, dispute resolution and fraud prevention purposes.
Data that has reached the end of its retention period will be securely deleted or anonymised using approved procedures. You may contact the mbi918 support team for more information on specific retention periods for particular data categories.
Your Personal Rights as a mbi918 Member
We recognise and respect your rights in relation to the personal data we hold. The following are the rights you have:
Right of Access
You have the right to obtain a copy of the personal data we hold about you, along with information on how it is used.
Right to Rectification
You may request us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
In certain circumstances, you may request us to delete your personal data, subject to applicable legal obligations.
Right to Restriction
You may request us to restrict the processing of your data in certain circumstances, such as while you are disputing the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format and, where possible, to request that we transfer it directly to another party.
Right to Object
You may object to the processing of your personal data for certain purposes, including direct marketing, at any time.
To exercise any of the rights above, please contact the mbi918 support team via live chat or email. We will process your request accordingly and inform you of the outcome. Please note that there are certain situations where we may not be able to fulfil your request in full due to legal obligations or licensing requirements.
9. Child Protection and Age Restrictions
mbi918 is a gambling platform strictly restricted to individuals aged 21 and above only. We do not knowingly collect personal data from individuals below that age. All account applicants are required to submit valid proof of age during the KYC process.
Should we find that personal data of an individual below the stipulated age limit has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child or ward has registered on the mbi918 platform are advised to contact our support team immediately.
10. Enquiries and Complaints
If you have any questions, concerns or complaints regarding this Privacy Policy or the way mbi918 handles your personal data, please contact us through the following channels:
The mbi918 Support Team is available 24/7 via live chat on our platform and by email at . Support is provided in Malay and English.
We are committed to responding to all privacy-related enquiries in a timely manner. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority under your jurisdiction.
For concerns related to responsible gambling, we encourage you to visit our Responsible Gambling page for information on self-control tools and available support resources.
11. Changes to This Privacy Policy
mbi918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or business operations. The "Updated" date at the top of this document will always reflect the date this policy was last revised.
For material changes, we will provide clearer notice, either by email to registered members or by a prominent notice on the platform. We encourage you to review this Privacy Policy page periodically to ensure you are always aware of how we protect your information.
Your continued use of the mbi918 platform after any changes to this Privacy Policy will be considered your acceptance of the updated terms. This Privacy Policy is governed and interpreted in accordance with internationally recognised data protection legal principles.
Play with Full Confidence
Your personal data is protected. Now it's time to enjoy a complete gambling experience at mbi918 — slots, live casino, sports betting and more await you.
This platform is for individuals aged 21 and above. Please gamble responsibly.